IT outsourcing (ITO) is CIBER’s service offering that takes care of a company’s “behind-the-scenes” IT functions which are critical to successful business operations. When implemented efficiently and strategically, these activities—data centers, help desks, network administration, and ERP hosting and support—can deliver higher customer satisfaction, faster data processing, and greater access to critical information for business decision-making.

If you’re like most companies, IT isn’t your specialty. So what do you do?

Call CIBER.

CIBER Simplifies IT Management

CIBER’s ITO solutions can help your organization reduce costs, accelerate time-to-market, simplify IT management, expand resources, enhance efficiency, and enable you to reallocate resources to highest value opportunities. CIBER provides the right mix of outsourced, managed, and project services to deliver the greatest business value. As a public company with a strong balance sheet and an extraordinary track record of long-term relationships with world-class enterprises, CIBER solves clients’ IT operations challenges, such as:

• Help Desk and Desktop Support Services
• Hosting
• Maintenance Services
• Data Center Services
• Monitoring and Management Services
• Infrastructure Services

Our services are customizable, cost-effective, and easy to implement. We work with you to design an industry standard service level agreement (SLA) to best meet your organization’s specific needs, while reducing costs and enhancing service.

CIBER Help Desk and Desktop Support Services

CIBER’s world-class help desk services can dramatically improve your organization’s customer satisfaction and significantly reduce costs at the same time. CIBER has been included on two of Gartner, Inc’s “Magic Quadrants”

• Gartner, Inc. "Magic Quadrant for Help Desk Outsourcing, North America, 2008" by Richard T. Matlus and William Maurer, 2008 (published 28-Feb-08)
   
• Gartner, Inc. "Magic Quadrant for Desktop Outsourcing Services, North America, 2008" by Richard T. Matlus and William Maurer, 2008 (published 28-Feb-08)

Our help desk and desktop support (also called “break/fix”) services provide a single point of contact for all services and support and are fully integrated and are offered on a 24x7x365 basis. We integrate best practices in process engineering, knowledge and incident management, SLA negotiation, metrics, communication and more.

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CIBER Remote and Onsite Help Desk

CIBER takes responsibility for all client support calls instantly leveraging our management expertise, technical expertise, scalability and call management systems, and helping clients refocus on their business. We’ll provide the missing pieces to lower costs and enhance customer satisfaction. We can supplement existing client resources with expert managers and staff, specialized technical knowledge, best-practice call management methodologies and standardized operations procedures.

CIBER Hosting

CIBER has state of the art hosting facilities in Edison, NJ, Staten Island, NY, and Phoenix, AZ. Each of the three facilities provides enhanced disaster recovery options and the ability to serve a wide range of IT Outsourcing needs. Client resources are managed from redundant network operation centers that deliver world-class managed services. CIBER data centers have been professionally designed to provide uninterrupted service to our customers. Strict guidelines have been taken to eliminate single points of failure in power, air conditioning, communications and systems. Fire-suppression, water detection, physical security and data security are state-of-the-art to provide our customers with a safe and secure data center operation.

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CIBER Maintenance Services

CIBER’s maintenance services keep clients up and running, minimizing downtime in even the most complex heterogeneous environments nationwide. This isn’t just a promise: it’s a core competency backed by CIBER’s world-class technical expertise.

Our reliable break-fix dispatch services include beginning-to-end problem resolution covering the entire multi-vendor technology environment: switches, routers, servers, desktops and virtually any infrastructure component.

CIBER Data Center Services

CIBER provides comprehensive data center services through our data centers offering state-of-the-art redundancy and reliability. We offer high-availability services and application operations for solutions such as SAP, Lawson, PeopleSoft, Oracle, Microsoft Exchange, Lotus Notes, Citrix and many others. We also provide the facilities for secure data replication and disaster recovery services.

CIBER Monitoring and Management Services

For networks, systems, applications, security, and storage, CIBER uses CA’s Unicenter Network and Systems Management product, allowing us to dramatically reduce business risk, combining decades of experience with a strong process orientation that drives consistent excellence and constant improvement. Our solutions include Root-Cause Problem Resolution and Server & PC Lifecycle Management.

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CIBER Infrastructure Services

CIBER’s infrastructure services include more than just servers. They include network routers and switches, firewalls and security devices, desktops and peripherals, bandwidth and storage. We work with you to build a scalable solution that is architected to best meet your needs using:

• Dedicated infrastructure: infrastructure assets are for only your use (higher cost)
• Mixed infrastructure: less critical infrastructure is shared, more critical infrastructure is dedicated (lower cost)

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The Gartner Magic Quadrants are copyrighted 28-Feb-08 by Gartner, Inc., and are reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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